Terms & Conditions

Terms of Use

These terms and conditions are written for the website www.ra-zr.com (the “Website”), the subscription services offered on the Website (the “Subscriptions”), the products and services delivered according to the subscriptions and the products and services delivered once (“Direct purchase”). “Product” refers to the products that are for sale on the website. Please read these terms carefully. By using the Website or signing up for Subscription through the Website, you agree to the terms and conditions and agree to be bound by them. Please print a copy for reference purposes. If you do not agree to the terms, you will not be able to apply for a Subscription from the Website.

1. INFORMATION ABOUT US

RAZR AS. Address: Frydenlundgata 11, 0169, Oslo, E-mail: info@ra-zr.com.

2. APPLICATION AND BINDING TIME

2.1 You may only apply for a Subscription if you are at least 18 years of age. We also ask that you note that on the Website you can only enter into a subscription agreement for delivery to an address in Norway.

2.2 Once you have applied for Subscription through the Website, we confirm receipt by sending a message to the email address you have provided. However, the agreement between you and us is only concluded when we are sending a new email confirming that your product has or will be sent to you.

2.3 The settlement agreement is built-in that once per chosen interval (every 90/120/150 day) one package will be sent to the addresses you specify. However, some special Subscriptions (eg “Limited Edition”) may be limited to one item, whereas the contract being for that item only and automatically ends afterwards.

2.4 We reserve the right to refrain from entering into an agreement with you without giving reasons.

2.5 You can register at RA-ZR without making a purchase. This means that you become an RA-ZR member with the same rights and requirements as a paying customer, except those directly linked to a purchase. You retain your membership until you explicitly ask to not do so or if you have been inactive for a long period of time, according to the terms of our Privacy Policy. Please note that canceling a subscription does not mean that you are removed as an RA-ZR member. This aims to make pauses and reactivations easy and yet to continue to be able to access the recommendations and other parts used by RA-ZR free of charge.

3. PRICES

3.1 Except for obvious misprints, the prices are stated from time to time on the Website. All prices are including tax.

3.2 The price for a Subscription usually includes a recurring periodic fee (eg a monthly fee). The prices required for a Subscription are stated when signing up.

3.3 Prices and shipping costs may change from time to time. Except for what is stated in 7.3, you are bound by prices applicable at the time of Subscription Applications, unless we notify you of prices and you did not send us a notice within 60 days of this date that you do not accept such changed terms (then the Subscription will end immediately).

4. PAYMENT

4.1 Through the Subscription, you undertake to pay the periodic fee up to the end of the Subscription.

4.2 The first periodic fee will be paid in connection with your Subscription application and subsequent fees will usually be paid on the same day of the next calendar month (except holidays). However, if your application is not granted (see paragraph 2.4), no fee will be charged. For direct purchases, the fee is paid directly upon purchase. Even in cases where the Product is a gift card that is not used in the specified period of time, RA-ZR won’t be able to repay the purchase.

4.3 Payment must be made by credit card, debit card (Visa, Mastercard, American Express), or Vipps via the payment platform Klarna. You agree that we may charge the periodic fees from your credit or debit card without further approval until you update your payment information through your account on websites or by sending a message to info@ra-zr.com (in addition to the time we reasonably may require to resolve the charge).

4.4 Payment can also be made with a value code or gift card issued by us (according to the terms of the voucher or gift card).

4.5 We reserve the right to have a credit report made on you.

5. DELIVERY TIMES

5.1 After the Subscription entry, an item will be sent according to your chosen interval. Depending on when, during a calendar month, your Subscription application is received, the first item will be delivered during the same calendar month or the next one. We do our best to send you your first item as soon as possible. When ordering a Product, it will be sent as soon as possible to the address you specified when ordering.

5.2 If an item runs out, we reserve the right not to deliver any item for the current calendar month. In that case, there will also be no charge for that month.

6. PRODUCTS AND PACKAGING

6.1 All content on the Website is intended for private knowledge- or information needs. Descriptions of ingredients, durability and other regulations are provided by referring to the original product. All products should be used in accordance with the instructions, precautions and guidelines they have. Always make sure that the product does not contain anything you are allergic to.

6.2 All products on the site, including all samples we provide, are intended for personal use only. Unless otherwise stated, we reserve the right to exchange or change the product we offer for sale or as part of a collection, without prior notice to you as a customer.

6.3 RA-ZR has only repackaged original products.

7. TERMINATION AND AUTOMATIC EXTENSION

7.1 Both parts may, without stating your reasons, cancel a Subscription for termination before the end of the applicable subscription period. If the subscription does not end within this time, it will be automatically renewed. Subscriptions can be canceled at any time with 24 hours notice period without any extra costs.

7.2 You cancel your Subscription through your account on the Website under “billing info” or by emailing us at info@ra-zr.com.  Your subscription must be canceled no later than 24 hours before your next delivery if you do not want the next month’s delivery.

7.3 If you do not cancel the Subscription in accordance with 7.1, the Subscription will automatically be extended to the then-current ordinary price for the current Subscription (excluding any discounts). However, this does not apply to Products that only include one delivery.

8. RIGHT OF WITHDRAWAL

8.1 If you are a consumer, you may by law regret within 14 days (“the withdrawal period”) from the day you receive the first item for the current Subscription.

8.2 You may exercise your right of withdrawal only if the Product is kept in substantially unchanged condition. However, this does not apply if the Product has been destroyed or altered due to any action that has been necessary for investigation or due to any circumstance that cannot be attributed to you.

8.3 You exercise your right of withdrawal by contacting us within the period of cancellation and, at your own expense, returning the goods to us within 14 days of notifying us that you regret your purchase. You contact us by sending a message to info@ra-zr.com. The product can be returned by crossing out your own address, making a circle around the return address and putting on a stamp. We ask you to return the complete item in its original packaging. Due to reasons of hygiene, the right of withdrawal does not apply if the seal of the item is broken. In these cases we will make a price deduction corresponding to the value of the item in question. A standard form for exercising the right of withdrawal can be found on Norwegian Consumer Council website.

8.4 If you exercise your right of withdrawal, we will refund what you have paid for the goods in accordance with our refund policy (see paragraph 10 below).

9. COMPLAINT

If an item is defective, you can within a reasonable time advertise the item and receive instructions on how to return it. The complaint can be submitted by sending a message describing the error to info@ra-zr.com. Refunds for defective goods are made in accordance with our refund policy (see paragraph 10 below).

10. REFUND POLICY

10.1 If you return an item to us by exercising your right of withdrawal (see paragraph 8 above), we will make a refund as soon as possible and no later than 14 days from the date we receive your notice concerning the matter, provided we have also received the item, or you can show that it has been returned to us. In this case we will repay the price of the goods as well as any shipping costs, minus any reduction in value. However, you must bear the freight cost yourself to return the goods to us (see paragraph 8.3).

10.2 If you return an item to us for any other reason (for example, if you believe the item is defective), we will investigate the returned item and notify you via email within a reasonable time if your complaint is acceptable. If this is the case, we will remedy the error, for example by re-deliver, reduce the price or refund the total amount. We will refund any refunds as soon as possible and no later than 30 days from the day we received the complained item. We will then repay the price of the goods.

10.2.1 We usually repay money using the same method you used in your payment.

11. RESPONSIBILITY

Our responsibility towards you as a customer, is regulated by the Norwegian Consumer Purchase Act. Moreover, we are only liable for violations of these terms and only until a total amount corresponds to your annual subscription fee, unless gross negligence or intent occurred. Restrictions that would restrict your rights under mandatory constitution are not accurate.

12. EXCEPTION GROUNDS

If the fulfillment of our commitments is significantly hampered or prevented due to completeness that we have not been able to control, such as labor conflict, fire, lightning, terrorist attacks, amended constitution, writing criteria and errors or advances in services from subcontractors due to the circumstances stated here, this constitutes grounds for exemption which entails the advance of the time of performance and exemption from damages and other penalties. However, this should not limit your rights under the Consumer Purchase Act or other mandatory statute.

13. THIRD PARTY WEBSITES

Websites may contain links to websites run by one of our partners, advertisers or group companies or another third party. Please note that we are not responsible for the content of such websites or for the goods or services offered there.

14. MESSAGES

Messages to us should be sent to info@ra-zr.com. Responses are sent to the email address or postal address you have entered or published on the Website.

15. INTANGIBLE RIGHTS

15.1 We or our licensors own all intellectual property rights to the Website and all materials published on the Website. These works are protected by copyright and all such rights are reserved.

15.2 You may print a copy for personal use and download extracts of pages from the Website. However, you may not use any part of our copyrighted material for commercial purposes without first obtaining a license from us or from our licensor.

15.3 By Subscribing, you grant us an irrevocable right to quote comments from you regarding us, the goods and the Subscription, that you may submit on the website, a blog or any social media, which we can use on our site, on social media and in other marketing situations.

16. ADDITIONS AND CHANGES

We may from time to time make additions or changes to these Terms. You are bound by the terms that applied at the time you applied for the Subscription, unless we notify you of any changes to the extension and you do not within 60 days of the date such notice was sent, notify us that you do not accept such modified terms (whereby Subscription should expire immediately).

17. TRANSFER OF RIGHTS AND OBLIGATIONS

You may not assign your rights or obligations under the Subscription without our written consent. However, we may assign our rights or obligations under the Subscription at any time during the subscription period.

18. APPLICABLE LAW AND DISPUTE

These Terms and the Subscription shall be interpreted and applied in accordance with Norwegian law. Potential disputes arising from these Terms or the Subscription shall be settled by the General Court.